Customer Care
Andro Maria Return Policy
Your satisfaction and the quality of our products are our top priorities. If the product you ordered arrives with a defect, please contact us immediately so we can improve our product quality and provide you with the best possible service.
Please contact us before returning any products!
andromariashop@gmail.com
Return Prosess
Select the reason for the return
Return Defective Items
Exchange Size or Color
Return Product Without a Defect
1. Option
Return Defective, Damaged, or Misprinted Items
If you receive a product with a defect, damage, or misprint. We will gladly send you a replacement at no extra cost.
Return Product with defect
Before Return
Contact Customer Care:
shop@andromaria.com
a) Take Us
A photo of the defective item.
b) Title your e-mail with order number and issue
The right subject line helps us process your request faster! Please include the order number and the reason for the return in the email's subject line, and provide details about your issue in the message.
E-MAIL SUBJECT:
(Your ordernumber), Return defective
(Your ordernumber), Return defective
c) Return product to adress provided
d) Result:
Recieve your money back or a replacement
2. Option
Exchange Size or Color after returning original product
Would you like to exchange your product for a different size or color? No problem! We will send you a replacement free of charge.
Return and exhange
Before Return
Contact Customer Care:
shop@andromaria.com
a) Send Us
Details of your preferred sizing and color.
b) Title your e-mail with order number and issue
The right subject line helps us process your request faster! Please include the order number and the reason for the return in the email's subject line, and provide details about your issue in the message.
E-MAIL SUBJECT:
(Your ordernumber), Exhange
(Your ordernumber), Exhange
c) Return your original product to adress provided
d) Result:
Recieve new color or size
3. Option
Return Product Without a Defect
If you wish to return a product that is not defective,
the customer is responsible for covering the return shipping costs.
Return without defect
Before Return
Contact Customer Care:
shop@andromaria.com
a) Inform us
About your return
b) Title your e-mail with order number and issue
The right subject line helps us process your request faster! Please include the order number and the reason for the return in the email's subject line, and provide details about your issue in the message.
E-MAIL SUBJECT:
(Your ordernumber) Return without defect
(Your ordernumber) Return without defect
c) Return product to adress provided at your cost
d) Result:
Get your money back
Claim Deadlines
1. Claims for defective, damaged, or misprinted items must be submitted within 30 days of receiving the product.
2. For packages lost in transit, claims must be submitted within 30 days of the estimated delivery date.
2. For packages lost in transit, claims must be submitted within 30 days of the estimated delivery date.